Pop the champagne and toss some confetti! We’re celebrating a huge milestone with our friends at Black Angus Steakhouse – one million subscribers to their email Prime Club. That’s nearly double the number from when we updated their branding a little over three years ago. We found the sweet spot of success by connecting with Black Angus loyalists about promotions, celebrations, and a consistent flow of news about what’s going on at each of their 45 locations.
Over 200,000 members signed up in the past year, after we launched a brand new Black Angus website. When you have 50 years of steak-making history, it can be a challenge to bring your guests into the digital age with you, but we’ve proven that email is an effective way to connect restaurant guests. We see up to a 17% increase in sales in the day following a key email blast!
Our homepage redesign focused on putting the Prime Club front and center for our daily visitors and making the sign-up process simple. We designed a pop-up that was to the point – sign up for the Prime Club and receive free goodies, mainly a free birthday steak dinner. (Of course, with a sign-up offer that good, we’d be remiss if we didn’t also mention that in-store sign ups are also going strong.) It’s a bold offering, and one that many marketers would tell you would lead to a low-quality list, but the results say otherwise. Not only do the sales jump after each blast, but the list has low attrition and strong engagement.
To keep up the momentum, we completely revamped the design of the emails, staying on-brand with direct messaging but with a fresh photography style and bold graphic elements. We diversified our promotions, from traditional coupons and LTOs to celebrating National Hamburger Day and highlighting our newest cocktails. We successfully expanded our appeal from the everyday Black Angus diner to include a newer and younger audience (you know, that elusive millennial everyone’s fighting over).
At a time when there are so many avenues for digital marketing, we’re thrilled we’ve found success for Black Angus with organic branded content that actually inspires people to go out for dinner (or lunch, or drinks…). So cheers to steak & success – and here’s to another million members.
We want to rant. Drone on about heat-lamp-esque lighting, plate compositions that read like the portfolio pages of the finest Japanese faux-food artists, and of course physics defying drop-shadows that cling unnaturally to the bottom of plates like miserable clouds. We’re talking about most of the chain restaurant photography pre-Instagram. Those were dark times. Well, actually, over-lit, over-saturated times.
But instead of just complaining we’ve done something about it. We partnered up with Eskite Photography Studio and shot new photographs for Black Angus. They had a dated photo collection that needed to be…well, refreshed to match the rebrand we’ve been working on. Ah hell, we might as well just show you. The new photos are on the right, by the way.